HAPPY BUSINESS GLOBAL LTD — TERMS OF BUSINESS
Last updated: 11 August 2026
These Terms of Business explain the terms on which Happy Business Global Ltd supplies products and services and the rules that apply when you use our website.
Please read them before purchasing.
1. Who we are
We are Happy Business Global Ltd, a company registered in Scotland.
Company number: SC518154
Registered office: 1 Waterloo Bank, Penicuik, Midlothian, EH26 8NS
We trade under brands including The Happy Business Company and The Happy AI Company and offer products, memberships and services under various names from time to time.
In these Terms, “we”, “us” and “our” mean Happy Business Global Ltd.
“You” and “your” mean the person or organisation purchasing from us or using our website.
2. When these Terms apply
These Terms apply to products and services purchased through our website, checkout pages, booking links or other sales processes, including memberships, programmes, training, mentoring, coaching, workshops, digital products, events and other services we offer.
The description, price, duration, payment arrangements and any service-specific conditions shown on the relevant sales page, booking page, checkout, proposal or order confirmation also form part of your contract with us.
If you enter into a separate signed Business Client Services Agreement, Order or other written agreement with us for bespoke business services, that agreement will govern those services. If there is an inconsistency, the signed agreement or specific Order will take priority for that service.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
3. Business customers and consumers
Some of our services are designed for business owners and professionals, while others may be purchased by individuals.
For these Terms:
a Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession; and
a Business Customer is anyone purchasing wholly or mainly for business or professional purposes, including a company, partnership, sole trader, charity or other organisation.
Where the law gives Consumers additional rights, those rights apply regardless of anything else in these Terms.
If you are buying on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation.
You must be at least 18 years old to enter into a contract with us.
4. How a contract is formed
Before purchasing, you will be given information about the product or service, the price and any important payment or duration terms.
A contract is formed when we accept your order or booking, normally when:
your payment is successfully processed;
we send an order or booking confirmation; or
we otherwise confirm acceptance in writing.
At checkout, you may be asked to confirm that you agree to these Terms and that you have read our Privacy Notice.
Our Privacy Notice explains how we process personal data. It is not a request for consent to all processing.
We may decline an order or booking where reasonably necessary, for example where a service is unavailable, a payment cannot be authorised, there has been an obvious pricing error, or the service is not suitable for the proposed purpose.
5. Our products and services
We will provide the product or service with reasonable care and skill and substantially as described at the time of purchase.
The exact format may vary between offers. Services may include, for example:
live or recorded training;
memberships and online communities;
group calls or workshops;
one-to-one mentoring, coaching or consultancy;
downloadable or online materials;
AI-enabled business services;
website or digital services; and
other products and services described on the relevant sales page or Order.
Where dates, speakers, platforms, content or delivery arrangements need to change for reasonable operational reasons, we may make appropriate changes provided they do not materially reduce the overall service you purchased.
Where practical, we will tell you about material changes in advance.
6. Coaching, mentoring, training and professional boundaries
Our coaching, mentoring, training and educational services are intended to support learning, confidence, wellbeing at work, business development and practical decision-making.
They do not constitute medical diagnosis or treatment, psychotherapy, legal advice, regulated financial advice, tax advice or accounting advice.
You remain responsible for your own decisions, actions, wellbeing and business choices and for obtaining advice from an appropriately qualified professional where needed.
No particular personal, financial, business, marketing, wellbeing or other outcome is guaranteed. Results depend on many factors, including your own circumstances, decisions, participation and implementation.
7. Artificial intelligence and automated tools
We may use artificial intelligence and automated tools to help us create, organise, administer, maintain or deliver parts of our business and services.
AI-assisted outputs can contain errors, omissions or outdated information. Important outputs should be reviewed appropriately before being relied upon.
Our use of AI is explained further in our AI Usage Policy and our handling of personal data is explained in our Privacy Notice.
Where bespoke AI-enabled services are supplied to a Business Customer under a separate Client Services Agreement, that agreement and any agreed permissions or data-processing terms will apply.
8. Prices and payment
The price and payment arrangements will be shown before you purchase.
Payments are made in pounds sterling unless we agree otherwise.
You are responsible for providing accurate billing and payment information.
If a recurring payment fails, we may retry the payment and may suspend access to the relevant service, membership, community or materials until payment is brought up to date.
Fixed-price services paid by instalments
If a programme, package or service is sold for a fixed total price and we allow you to pay that price by instalments, the instalments are a payment arrangement rather than a monthly cancellable membership unless we expressly say otherwise before purchase.
Subject to your statutory rights and any cancellation terms applying to the particular service, the agreed total price remains payable.
Business Customers and late payment
For Business Customers, we may claim statutory interest and compensation on overdue commercial debts where the Late Payment of Commercial Debts (Interest) Act 1998 applies, unless another lawful payment remedy has been expressly agreed.
We do not apply that commercial statutory-interest provision to Consumers.
9. Memberships and recurring subscriptions
Where you purchase a monthly or other recurring membership or subscription, the frequency and price will be made clear before you purchase.
Unless the sales page or Order states a minimum commitment:
the subscription continues until cancelled;
you may cancel before the next renewal payment using the cancellation method we make available;
cancellation normally takes effect at the end of the period you have already paid for; and
we do not normally provide a partial refund for an unused part of a paid billing period unless required by law or expressly promised as part of the offer.
If a subscription has a minimum term, this will be made clear before purchase.
We may change the price or material terms of an ongoing subscription by giving reasonable advance notice. Where the change would apply to future renewal payments, you may cancel before the new price or material change takes effect.
We will comply with any additional mandatory rules applying to consumer subscription contracts as those rules come into force.
10. Consumer cancellation rights for distance contracts
This section applies only where you are legally a Consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any replacement legislation gives you a cancellation right.
For many services purchased online or at a distance, you have a legal right to cancel within 14 days after the contract is made without giving a reason.
If you ask us to start providing a service during the 14-day period
If you expressly ask us to begin providing a service during the cancellation period and then cancel within that period, you may have to pay a proportionate amount for the service supplied before you cancelled.
Where a service has been fully performed during the cancellation period following your express request and the legally required acknowledgement, your statutory cancellation right may end once the service has been fully performed.
Immediate access to digital content
If you purchase digital content that is supplied immediately, we may ask for your express consent to supply it during the 14-day cancellation period and for your acknowledgement that your statutory cancellation right will be lost once supply begins.
Where the law requires that consent and acknowledgement and you provide them, your cancellation right for that digital content may end when supply begins.
How to cancel during a statutory cancellation period
Tell us clearly that you wish to cancel using the contact details provided with your order or on our website.
Where a statutory refund is due, we will make it in accordance with the applicable law.
These statutory rights are separate from any additional cancellation or refund promise we choose to offer.
11. Cancellations outside a statutory cooling-off period
Your cancellation rights after any statutory cooling-off period depend on the product or service purchased.
Monthly memberships without a minimum term
You may cancel in accordance with clause 9.
Fixed-term or fixed-price programmes and packages
A fixed-term or fixed-price programme is a commitment to purchase the full programme or package, even where payment is split into instalments, unless the sales page, Order or applicable law gives you an additional right to cancel.
One-to-one appointments
If you cancel or miss a one-to-one appointment, the cancellation or rescheduling rules stated when you booked will apply.
If no specific rule was stated, please contact us as soon as reasonably possible. We will act reasonably in deciding whether a session can be rearranged.
Live group sessions, events and calls
If you choose not to attend a live group session, workshop, call or event that goes ahead as planned, you are not normally entitled to a refund solely because you did not attend.
This does not affect statutory rights.
12. Changes, postponement and cancellation by us
Occasionally we may need to rearrange a session, event or service because of illness, emergencies, platform failure, speaker availability or other circumstances outside our reasonable control.
Where reasonably possible, we may:
reschedule the affected service;
provide a suitable alternative;
provide an appropriate substitute; or
offer another reasonable solution.
If we permanently cancel a paid service and do not provide a reasonable equivalent, we will refund the amount paid for the part not supplied where appropriate.
13. Online communities and participation
Some programmes or memberships may include access to a private online community, such as a Facebook group or another platform.
Access is personal to the purchaser unless we expressly agree otherwise.
You must:
treat other participants respectfully;
respect the confidentiality and privacy of other participants;
avoid sharing another participant’s private information outside the group without permission;
comply with reasonable community rules; and
avoid unlawful, abusive, discriminatory, threatening or seriously disruptive behaviour.
We may remove content or suspend or terminate community access where reasonably necessary to protect participants, the community or our business.
Where access forms part of a paid recurring membership, access may also be suspended if payment is overdue.
Although participants are required to respect confidentiality, we cannot guarantee the actions of other participants. Please use appropriate judgement when sharing sensitive information in any group setting.
14. Intellectual property and materials
Unless we expressly agree otherwise, all intellectual property rights in our pre-existing and reusable materials remain ours or belong to the relevant third-party owner.
This includes, where applicable:
training materials;
videos and recordings;
workbooks;
templates;
prompts;
frameworks;
methodologies;
slides;
graphics;
documents;
AI guardrails and workflows;
course and membership content; and
other materials we create or license.
When you purchase access, we grant you a limited, non-exclusive, non-transferable licence to use the materials for the personal or internal business purposes for which they were supplied.
You must not, without our written permission:
sell, sublicense or commercially redistribute our materials;
share paid-access materials with people who have not purchased access;
reproduce a substantial part of a programme, membership or methodology as your own product or service;
remove our copyright or ownership notices; or
use our protected materials to build or train a competing product, course, membership, AI assistant or service.
You retain ownership of material you provide to us.
Where we create bespoke deliverables under a separate signed Client Services Agreement, the intellectual-property terms in that agreement will apply.
15. Recording sessions
You may not record, photograph, screen-record or distribute live sessions, calls or events unless we have given permission.
Where we provide an official recording, your access and permitted use are subject to the licence in clause 14 and any service-specific terms.
If we plan to record a session involving participants, we will provide appropriate information about the recording and its intended use.
16. Confidentiality
We will take reasonable care of confidential information you provide to us and will use it only as reasonably necessary to provide the service, operate our business, comply with law, protect legal rights or meet legitimate professional, insurance or regulatory requirements.
Confidentiality does not apply to information that is already lawfully public, is received lawfully without restriction, or must be disclosed by law or a competent authority.
Where you participate in group services, clause 13 also applies.
Bespoke business clients may have additional confidentiality protections in their signed Client Services Agreement.
17. Personal data and privacy
We process personal data in accordance with applicable UK data protection law and our Privacy Notice.
Our Privacy Notice explains, among other things:
what personal data we collect;
why we use it;
the lawful bases we rely on;
the service providers and technologies we use;
how long we keep information;
international transfers where relevant; and
your data-protection rights.
You are responsible for ensuring that any personal data about another person that you provide to us has been collected and shared lawfully.
Where we process personal data on behalf of a Business Customer as a processor, the relevant Client Services Agreement or data-processing terms will apply.
18. Third-party platforms and services
Our services may use or depend on third-party platforms such as payment processors, website hosts, learning platforms, social networks, video-conferencing services, email providers, file-storage services, AI providers and other software.
We are not responsible for a third-party service being unavailable or changing its independent terms, features or policies, although we will take reasonable steps to manage disruption to services we are responsible for supplying.
Your use of third-party platforms may also be subject to the provider’s own terms and privacy information.
19. Website information and links
We take reasonable care with information published on our website, but website content may change and may sometimes become out of date.
General website, training, marketing and educational content is provided for general information and is not a substitute for advice from an appropriately qualified professional where professional advice is needed.
Links to third-party websites are provided for convenience or information. We do not control those websites and are not responsible for their content, availability or privacy practices.
You must not misuse our website, attempt unauthorised access, introduce malicious code, scrape protected content unlawfully or use the website in a way that interferes with its normal operation.
20. Your responsibilities
You agree to:
provide information that is accurate to the best of your knowledge;
participate responsibly in any programme or service;
protect passwords and account access issued to you;
use materials only within the permissions granted;
comply with applicable law when using anything we provide; and
make your own final decisions about how you apply training, advice, AI-assisted outputs or other information.
For business services, you remain responsible for your own business decisions and for checking that your use of outputs is appropriate for your circumstances.
21. Complaints and resolving problems
We want to know if something has gone wrong.
Please contact us promptly using the contact details on our website and explain the issue. We will aim to review the matter fairly and respond within a reasonable time.
Nothing in this clause prevents a Consumer from exercising statutory rights or seeking independent consumer advice.
22. Liability
Everyone
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Consumers
If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.
We are not responsible for business losses suffered by a Consumer because our consumer services are not supplied for commercial resale or business-loss protection.
Nothing in these Terms restricts the statutory remedies available to Consumers under applicable consumer law.
Business Customers
If you are a Business Customer, then subject to liability that cannot lawfully be limited:
neither party is liable to the other for indirect or consequential loss;
we are not liable for loss of profit, revenue, anticipated savings, goodwill, reputation or business opportunity; and
unless a separate signed agreement states otherwise, our total aggregate liability arising from the relevant service will not exceed the total fees paid or payable by you for that service during the 12 months immediately before the event giving rise to the claim, or the total fees for the service where it lasts less than 12 months.
Any separate signed Business Client Services Agreement may contain different or more specific liability provisions, which will take priority for those services.
23. Events outside reasonable control
We are not liable for delay or failure caused by circumstances outside our reasonable control.
These may include serious illness, emergencies, natural events, governmental action, widespread internet or cloud outages, major third-party platform failure or cyber incidents not caused by our breach.
We will take reasonable steps to reduce the impact and, where appropriate, use the options in clause 12.
This clause does not remove any statutory refund or other right that cannot legally be excluded.
24. Suspension and termination
We may suspend access to a service where reasonably necessary because of:
overdue payment;
serious or repeated breach of these Terms;
unlawful or abusive behaviour;
security or fraud concerns;
misuse of our materials or systems; or
a legal or regulatory requirement.
Where the breach can reasonably be fixed, we will normally give you an opportunity to remedy it before permanent termination, unless immediate action is reasonably necessary.
Termination does not affect rights and obligations that arose before termination.
Clauses intended to continue after termination, including intellectual property, confidentiality, accrued payment obligations and appropriate liability provisions, will continue.
25. Changes to these Terms
We may update these Terms from time to time to reflect changes in our business, services, technology or applicable law.
The version applying to a one-off or fixed-term purchase will normally be the version you accepted when the contract was made, unless a change is required by law or you agree otherwise.
For an ongoing membership or subscription, we may update the Terms on reasonable notice. If a material change disadvantages you in relation to future renewal periods, you may cancel before the change takes effect, subject to any minimum term already agreed and your statutory rights.
26. General legal terms
If we do not immediately enforce a right under these Terms, that does not mean we have waived it.
If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply and the affected provision will be adjusted only to the minimum extent necessary.
No person other than you and us has any right to enforce these Terms unless the law requires otherwise.
27. Governing law and courts
These Terms and our contracts are governed by the law of Scotland.
If you are a Business Customer, the courts of Scotland will have exclusive jurisdiction unless we expressly agree otherwise.
If you are a Consumer, this clause does not remove any mandatory right you have to bring proceedings in the courts available to you under applicable consumer law.
28. Contact and company details
Happy Business Global Ltd
Company number: SC518154
Registered office: 1 Waterloo Bank, Penicuik, Midlothian, EH26 8NS
You can contact us using the contact details provided on our website.
Important implementation note: These Terms should be used alongside the current Privacy Notice, AI Usage Policy and Cookie Policy. Consumer checkout wording and any immediate-access consent for services or digital content should be configured separately in the checkout flow so that the required consent and acknowledgement are properly recorded.